Wilson Language Training
47 Old Webster Road
Oxford, MA 01540-2705
Office Hours: Monday – Thursday, 7am - 7pm ET and Friday 7am - 4pm ET
Toll-free: 800.899.8454 (U.S. Only)
We accept Visa, MasterCard, American Express and Discover.
All orders placed on the Wilson Store can be shipped by ground, second day and next day. Shipping and Handling is determined by the cost of the order and the method of shipping. Standard ground delivery will be 8% of the cost of the order and orders under $100.00 will have a minimum flat rate of $8.00. For orders outside the 48 contiguous states and the District of Columbia, please contact Customer Support.
When you receive your shipment, first verify all contents. To qualify for replacements, you must contact WLT Customer Support Center at 1-800-899-8454 within 30 days of receipt.
If you are not completely satisfied with your order, you may return it within 30 days for a refund. DVDs and black-line masters may be returned within 30 days for replacement only. WLT accepts returns for credit or replacement only within 120 days from the date of purchase.
Shipping and handling costs are non-refundable. A 10% restocking fee may apply. Returned material must be:
A Return Materials Authorization (RMA) number must accompany all returns. The customer is responsible for return shipping charges. We recommend that returns include a copy of the packing slip or invoice and be traceable / insured through shipper. WLT Customer Support Center will work with you to qualify the return and issue an RMA number. RMA numbers should be clearly marked on all packages. WLT is not responsible for returned packages received without an RMA number.